Support
We're here to help you get the most out of MEL
Contact Support
Need help with MEL? Have a question or feedback? We'd love to hear from you. Reach out to our support team and we'll get back to you as soon as possible.
Email us at:
Frequently Asked Questions
Before reaching out, you might find the answer in our FAQ section.
How do I cancel MEL Plus+?
iPhone Settings → your name → Subscriptions → MEL Plus+. Cancellation takes effect at the end of the current billing period.
How do I delete my account?
In the MEL app, go to Settings → Data Management → Delete Account.
Does MEL move my money?
No. Bank connections are read-only through Plaid. MEL reminds you about bills; you pay them in your bank or biller’s app.
Response Time
We typically respond to support requests within 24-48 hours during business days. For urgent issues, please include "URGENT" in your subject line.